Will Pictect's acquisition of Technology Services Group (TSG) present you with an opportunity or a challenge?

The Implications of Pictet's Acquisition of TSG

The recent acquisition of Newcastle-based Technology Services Group (TSG) by Pictet Alternative Advisors, the alternative investment arm of Pictet Group, has sent ripples through the managed IT services market in the UK. The last few years have seen a number of such acquisitions in our industry and while this move underscores the robust growth potential within the sector, it presents  opportunities and challenges for TSG’s existing clients and partners.

The Acquisition Details

Pictet Alternative Advisors, with around €24 billion in private equity assets under management as of March 31, has acquired TSG, a fully accredited Microsoft solutions partner. TSG, known for its expertise in helping small and mid-sized businesses transition to cloud-based IT infrastructure, serves over 1,300 clients and employs more than 250 full-time staff across offices in London, Glasgow, and Newcastle.

Challenges for TSG Clients

While the acquisition presents growth opportunities, it could pose challenges that should not be overlooked by TSG’s clients:

1. Shift in Business Focus: Pictet’s strategy might prioritise rapid growth and integration of new technologies over maintaining the current service quality. 
2. Resource Allocation: With a focus on expanding new solution areas, existing clients might experience a dilution of resources and attention.
3. Cultural and Operational Changes: The transition under new ownership can bring operational changes impacting service consistency. 
4. Do you need to be concerned about TSG being acquired by Pictect? Not necessarily, it could even enhance the support you receive with fresh ideas coming into the company.
   
   But it is always worth checking your options, and deciding Should I Stay or Should I Go? (as someone wise once said...)

Taking Stock and Considering Alternatives

Given these challenges, TSG clients should proactively assess their current IT support needs and potentially explore alternative service providers to ensure continuity and quality of service. Here are steps you can take:

1. Evaluate Current Needs: Conduct a thorough assessment of your IT requirements and identify areas where service quality is paramount and where any disruption could impact your business operations.
2. Monitor Service Quality: Keep a close watch on the quality of support and services provided by TSG post-acquisition. Any noticeable decline in service levels should prompt immediate action.
3. Engage with Your Provider: Transparency about your expectations and a clear understanding of any forthcoming changes can help mitigate risks.
4. Research Alternatives: Investigate other managed IT service providers that specialise in the Microsoft ecosystem and cloud-based solutions. Look for partners with a strong track record, robust customer support, and the ability to meet your specific needs.
5. Plan for Transition: If you decide to switch providers, ensure a smooth transition by planning meticulously. Choose a partner who can offer a seamless migration and continuity of services.

Conclusion

The acquisition of TSG by Pictet Alternative Advisors is a significant development in the managed IT services market. While it promises growth and innovation, it also presents potential challenges that could affect the quality of support for existing clients.

Now is the time for TSG clients to take stock of their IT requirements, monitor service quality closely, and consider new partnerships to safeguard their business interests. Proactive measures today can ensure continued support and service excellence tomorrow.

Next Steps? 

If you are currently with Technology Services Group (TSG)  as a customer and have read the above and are wishing to assess all the other options that are out there for your business in terms of Dynamics 365, Support, Training or Consultancy then don’t hesitate to just talk to our team of Dynamics 365 experts to discuss your options and how we can help your business to transform the way you work. 

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